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Terms of Service — 8055 Stays

Operated by HASU AURORA PRIVATE LIMITED

Effective date: [EFFECTIVE DATE] · Last updated: 18 August 2026

1. Agreement to these Terms

These Terms of Service ("Terms") are a legally binding agreement between you and HASU AURORA PRIVATE LIMITED ("HASU AURORA", "8055 Stays", "we", "us"), governing your access to and use of the 8055 Stays hospitality marketplace, including our Guest and Host web and mobile applications and related services (the "Platform").

By creating an account, listing a property, making a booking, or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform. These Terms incorporate our Acceptable Use / Community rules, the AI Usage Policy, and any policies we reference.

This is an electronic record under the Information Technology Act, 2000 and does not require a physical signature.

2. Definitions

• Guest — a user who searches for, books, or stays at a listing.
• Host / Partner — a user or business that lists and operates stays, whether in the 8055 Stays workspace or an approved partner workspace.
• Workspace — a Host's tenant on the Platform; each owns its members, properties, listings, and reservations.
• Listing — a property or unit offered for booking.
• Booking — a confirmed reservation of a listing for specific dates.
• Content — anything users submit: listings, photos, messages, reviews, profile data, and other materials.

3. Who can use the Platform

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate information and keep it up to date.
• Hosts and partner workspaces must complete any required verification/KYC and comply with applicable licensing, safety, and tax obligations for their properties.
• You are responsible for activity under your account and for keeping your credentials secure. Tell us immediately at support@hasuaurora.com if you suspect unauthorised use.

4. Our role: an intermediary marketplace

8055 Stays is a marketplace that connects Guests with Hosts. We are not a party to the booking contract between a Guest and a Host, we do not own, operate, or control listed properties, and we are not a travel agent, tour operator, or property owner except where a listing is expressly operated by the 8055 Stays workspace itself.

The contract for a stay is formed directly between the Guest and the Host. Hosts are solely responsible for their listings, the accuracy of listing information, the condition, safety, legality, and quality of their properties, and for honouring confirmed bookings. We provide the technology, discovery, booking, messaging, and (when live) payment-facilitation tools that support that relationship.

As an intermediary, we act as required under the Information Technology Act, 2000 and its rules, and moderate content and listings to operate a trustworthy marketplace; this does not make us the author or operator of Host content or properties.

5. Accounts, workspaces, and roles

• Guests never receive Host or Admin capabilities.
• Hosts/partners access only the Host product and their authorised workspaces. Every tenant-owned record is scoped to a workspace, and access is governed by membership, role, and permissions.
• Master Admin is restricted to authorised 8055 Stays staff; any support access to your data is narrowly scoped, time-limited, and audited.
• We may suspend or terminate accounts or workspaces that breach these Terms, create risk, or are required to be actioned by law (see Section 13).

6. Bookings

1. Search & quote. Availability and pricing shown are provided by Hosts and the Platform. A quote is valid until it expires.
2. Booking request/confirmation. Depending on the listing, a booking is confirmed instantly or after Host acceptance. A Booking is formed when confirmed and you receive a confirmation reference.
3. Booking terms. Each listing has its own house rules, check-in/out times, occupancy limits, and policies. By booking, you agree to the Host's listing terms in addition to these Terms.
4. Identity & check-in. Some stays require identity or guest-registration details at check-in to comply with law; you agree to provide these where required.
5. Accuracy. Guests must use listings only for lawful, bona fide stays for the stated number of guests.

7. Pricing, payments, taxes, and payouts

1. Prices are shown inclusive of applicable fees and taxes as indicated at checkout, in the displayed currency.
2. Payment (planned). When live, payments will be processed by our payment providers Razorpay and Cashfree (supporting UPI, cards, and net banking). By paying, you also accept the payment provider's terms. We do not store full card numbers or UPI/bank credentials.
3. Service fees. We may charge Guests and/or Hosts a service fee, disclosed before you commit. Host commercial terms (commission, payout schedule) are set out in the Host/Partner agreement.
4. Taxes. You are responsible for taxes applicable to you. Hosts are responsible for their own tax registration, invoicing, and remittance for their stays. We may collect and/or report taxes where required by law.
5. Payouts (planned). Host payouts are made to verified accounts per the Host/Partner agreement, subject to holds for risk, chargebacks, or disputes.

8. Acceptable use

You agree not to:

• break any law, infringe others' rights, or facilitate illegal stays;
• post false, misleading, fraudulent, or infringing Content, or impersonate anyone;
• circumvent the Platform to take bookings or payments off-platform to avoid fees or protections;
• harass, threaten, discriminate against, or endanger other users;
• scrape, reverse-engineer, overload, probe, or attack the Platform, or bypass security, authentication, or rate limits;
• upload malware, or misuse messaging/reviews for spam or manipulation;
• submit fake reviews, or offer incentives for reviews in breach of our review rules;
• collect other users' personal data except as needed to complete a booking.

We may remove Content, restrict features, or suspend accounts that breach these rules.

9. User content and reviews

• Your Content. You retain ownership of Content you submit. You grant HASU AURORA a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for formatting/display), publish, and distribute your Content solely to operate, promote, and improve the Platform. This licence ends when you delete the Content or close your account, except for (a) copies retained as required by law, (b) Content already shared with others (e.g., a Host retaining booking records), and (c) de-identified/aggregated data.
• Responsibility. You are responsible for your Content and confirm you have the rights to submit it, including rights to any photos and any people shown.
• Reviews must reflect genuine experiences and follow our review rules. We may remove reviews that violate these Terms.
• Moderation. We may review, moderate, and remove Content and listings. Listing moderation decisions are made by trained people (not automated), recorded in an audit trail.

10. Intellectual property

The Platform, including its software, design, trademarks ("8055 Stays", "HASU AURORA"), and content we create, is owned by HASU AURORA or its licensors and protected by law. We grant you a limited, revocable, non-transferable, non-exclusive licence to use the Platform for its intended purpose. You may not copy, modify, distribute, sell, or create derivative works except as these Terms allow. The Platform's source code is proprietary and confidential (see the repository LICENSE).

11. Cancellations, refunds, and disputes

• Cancellation policy. Each listing states its cancellation policy; eligibility for refunds depends on that policy, timing, and applicable law.
• Refunds (planned with payments). Where due, refunds are made to the original payment method through the payment provider.
• Guest–Host disputes. These are primarily between the Guest and Host. We provide tools to raise and track disputes and may, at our discretion, help mediate, but we are not obliged to resolve disputes and are not liable for the outcome.
• Safety. Use the in-app safety/escalation and support tools for urgent issues; contact local emergency services for emergencies.

12. Third-party services

The Platform integrates third-party services (for example, Google/Apple sign-in, Google Maps, and — when live — Razorpay/Cashfree). Your use of those features may be subject to the third party's terms, and we are not responsible for third-party services. See the Privacy Policy and Cookie & Tracking Policy.

13. Suspension and termination

• By you. You may stop using the Platform and close your account at any time (Host obligations for existing bookings survive).
• By us. We may suspend or terminate your access, remove Content, or close a workspace if you breach these Terms, create legal or safety risk, engage in fraud, or where required by law. Where practical and lawful, we will give notice.
• Effect. Sections that by their nature should survive (e.g., content licence limits, IP, disclaimers, liability, indemnity, governing law) survive termination. Data handling on closure follows the Data Retention Policy.

14. Disclaimers

To the maximum extent permitted by law, the Platform is provided "as is" and "as available". We do not warrant that listings are accurate, that properties are safe, legal, or as described, that the Platform will be uninterrupted or error-free, or that Guests or Hosts will perform their obligations. We are not responsible for the acts or omissions of Hosts or Guests, or for the condition, safety, or legality of any property or stay. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including for death or personal injury caused by negligence, or fraud).

15. Limitation of liability

To the maximum extent permitted by law, HASU AURORA and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, goodwill, or business, arising from or related to your use of the Platform. Our total aggregate liability for any claim arising out of or relating to these Terms or the Platform will not exceed the greater of (a) the total service fees you paid to us in the [twelve (12)] months before the event giving rise to the claim, or (b) INR [AMOUNT]. Some jurisdictions do not allow certain limitations; those limits apply only to the extent permitted.

16. Indemnity

You agree to indemnify and hold harmless HASU AURORA from claims, damages, losses, and expenses (including reasonable legal fees) arising from your Content, your use of the Platform, your breach of these Terms or applicable law, or, for Hosts, your listings, properties, and stays.

17. Changes to the Platform and these Terms

We may modify the Platform and these Terms. For material changes we will provide notice (in-app or by email) and update the "Last updated" date. Continued use after changes take effect means you accept the updated Terms. If you do not agree, stop using the Platform.

18. Governing law and dispute resolution

These Terms are governed by the laws of India. Subject to any mandatory consumer-protection rights you have, the courts at Bengaluru, India have exclusive jurisdiction, and you and HASU AURORA submit to that jurisdiction. [Optional: insert an arbitration clause under the Arbitration and Conciliation Act, 1996, seated at Bengaluru, if you intend to arbitrate — confirm with counsel and ensure consumer-law carve-outs.]

19. Grievance redressal (IT Act & Consumer Protection rules)

For complaints about Content or your use of the Platform, contact our Grievance Officer:

• Name: Sukshith GM
• Email: support@hasuaurora.com
• Address: C/O H.N. Murthy, 351, Marasandra, Bettahalsur, Bangalore North, Bengaluru – 562157, Karnataka, India

We acknowledge complaints within the timelines required by the applicable IT and consumer-protection rules and resolve them as required by law.

20. General

• Entire agreement. These Terms, plus the policies they incorporate, are the entire agreement between you and us regarding the Platform.
• Severability. If a provision is unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a right is not a waiver.
• Assignment. You may not assign these Terms; we may assign them to an affiliate or successor.
• Notices. We may notify you in-app or by email; contact us at support@hasuaurora.com.

21. Contact

HASU AURORA PRIVATE LIMITED — C/O H.N. Murthy, 351, Marasandra, Bettahalsur, Bangalore North, Bengaluru – 562157, Karnataka, India — support@hasuaurora.com